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Refer to the Scenario Below to Answer the Following Questions

question 51

Multiple Choice

Refer to the scenario below to answer the following questions.
Quality or Not? (Scenario)
On Monday, the big news arrived. Top managers at Bob's company announced they would be implementing a new productivity improvement program. Their goals, they said, were to "plan for the now, impress shareholders, and use the program to increase short-term profits. Those who don't agree can begin looking for a new job." Bob, along with everyone else, grumbled under his breath. What in the world was top management thinking? Their "zero quality defects" program had failed and now they were jumping on this new bandwagon. Training was nonexistent in the company, and managers were fond of pushing responsibility for these programs down to the lowest level. Top management was not happy with the quality of the product, and now they wanted total quality concerning the employees too. At lunch, Bob read the notice board, which said, "Statistical process control classes will begin immediately, see your supervisor for a training date." Bob sighed and wondered what fad was next.
-Although Bob was pleased to see the notice about the new training program, he was not sure that learning about statistical processes was the knowledge employees needed. But, he reasoned, any training would help make the employees __________.

Definitions:

Home Literacy Activities

involve the practices and experiences that promote literacy development among children in the home environment, such as reading, storytelling, and writing.

Free Books

Literature or textbooks provided at no cost, often for educational purposes or to promote literacy.

Bilingual Family Volunteers

Refers to volunteers from families who are fluent in two languages and can offer support in multicultural or linguistic contexts.

Grade Exams

The process of evaluating and marking students' answers on tests or examinations.