Refer to the Scenario Below to Answer the Following Questions

question 68

Multiple Choice

Refer to the scenario below to answer the following questions.
Value Chain Management (Scenario)
Randy is the new strategic manager for Solutions Tech Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Rob, who is the owner of a successful small business that creates computer displays for large-scale production facilities. Randy is reviewing the business strategy at Rob's business and has some recommendations.
-Randy tells Rob that flexibility in job design means that jobs should be redesigned around work processes that __________.

• A) help organizations learn more about their customers
• B) link functions involved in creating value to customers
• C) solidify the commitment of members to the goals of their respective work unit
• D) match competitors' capabilities
• E) reduce costs and improve production efficiency

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Definitions:

Ekman's Research

Pertains to the study of facial expressions, identifying universal emotions across cultures by psychologist Paul Ekman.

Investigators

Individuals who carry out a formal inquiry or systematic study, often used in the context of police, scientific, or academic research.

Display Rules

Socially learned norms that dictate the appropriate emotional expressions in various situations.

Culture

Refers to the shared values, customs, and behaviors of a group of people, influencing their perceptions and actions.