Refer to the Scenario Below to Answer the Following Questions

question 78

Multiple Choice

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-The first thing Catrina wants to tackle is working with the employees, most of whom are part-time students working various shifts. She calls a meeting first with the three full time employees and wants to start a process where all the employees focus on _____________ between shifts.

• A) sharing information
• B) ensuring a clean workplace
• C) clearing the cash registers
• D) seamless customer service
• E) topping up the supplies

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Definitions:

Performing

The act of executing or carrying out skills, practices, or tasks, often in front of an audience.

Cyclical Model

A representation of a process that repeats in cycles, often used to describe patterns that occur over time in a predictable sequence.

Internal Conflict

A psychological struggle within the self, arising from opposing demands or impulses.

Unity

The state of being unified or joined as a whole, especially among members of a group, fostering a sense of solidarity and common purpose.