Refer to the Scenario Below to Answer the Following Questions

question 98

Multiple Choice

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-Now that Catrina has attended to the employees' basic requirements, she intends to take the next step and ensure that all the employees have the necessary ___________ to do their jobs better.

• A) schedules
• B) pay and benefits
• C) uniforms
• D) training
• E) supervision

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Definitions:

Government Effectiveness

A measure of the quality of public services, the civil service and its independence from political pressures, the quality of policy formulation, and the credibility of the government's commitment to its policies.

Natural Resources

Materials or substances occurring in nature which can be exploited for economic gain, including water, minerals, forests, and fish.

Underemployment

The condition in which people in a labor force are employed at less than full-time or regular jobs or at jobs inadequate with respect to their training or economic needs.

Skilled Workers

Individuals who have specialized training, experience, and expertise that enable them to perform complex tasks.