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Refer to the Scenario Below to Answer the Following Questions

question 9

Multiple Choice

Refer to the scenario below to answer the following questions.
Embarking on TQM at Maestro Motors (Scenario)
Hector glanced at the watch and sighed. It was already 6:30 and he should be heading home for dinner. Dina would be mad because he was late again. He closed the main garage door at his auto repair shop, Maestro Motors. His two mechanics has just left even though the queue of cars waiting for repairs was longer than usual. He couldn't ask them to work overtime every night. Things were not working well at the moment and he needed to do something to get things turned around. Last night, over a beer at nearby pub, his pal Rodrigo told him about something called total quality management. It sounded like something he should look into and immediately, not in some vague future. It was not only the backup in work; he had received more than the usual number of calls from irate customers. Mostly it was about the delays in getting the cars repaired. Some, however, were about the repairs themselves. Some had even brought their cars back for re-work. Hector was determined to turn things around and that evening, after Dina and the kids were in bed, he started researching this total quality management on his computer. What he found was not only interesting, but in his mind quite doable and not that complicated.
-As the employees focused on their own work, Hector sat down in the office and drafted flow charts on the work of the mechanics from the moment a car was brought in to when they handed the keys back to the customer. He would later verify with the mechanics to make sure to he had the _______________ correctly identified. This was necessary in order to find out exactly where the problems might occur.

Understand the liver's functions in digestion and metabolism.

Trace the pathway of food through the digestive system.

Recognize the relationship between microorganisms and digestive health.

Understand the anatomical features and functions of lymphoid organs.

Definitions:

Microinsult

A microinsult is a subtle, often unintentional, form of discrimination or derogatory comment directed at a person's racial or ethnic background, gender, sexual orientation, or other identity aspects.

Psychological Thoughts

Refers to ideas and theories within the field of psychology, focusing on understanding human behavior and mental processes.

Experiential Reality

The perceived reality that is constructed based on an individual's personal experiences and interactions, often contrasted with objective or external reality.

Paraprofessionals

Support professionals typically working alongside fully qualified professionals, often in educational or healthcare settings, providing supplementary assistance.