Which of the Following Is True Regarding a Manager's Job

question 116

Multiple Choice

Which of the following is true regarding a manager's job with respect to customers?

• A) Today, the majority of employees in developed countries work in product sectors.
• B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.
• C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
• D) Employees play an insignificant role in delivering quality customer services.
• E) Customers need not understand anything about the organization providing goods or services.

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Definitions:

Short-Term Goals

Objectives set to be achieved in a brief period, often serving as stepping stones towards long-term objectives.

Long-Term Goals

Long-term goals are objectives set to be achieved over an extended period, typically involving strategic planning and sustained effort towards significant achievements.

Nursing Diagnosis

The clinical judgment about individual, family, or community responses to actual or potential health problems/life processes, which provides the basis for selection of nursing interventions.

Informal Planning

The process of making plan in a less structured or formal way, often relying on mental preparation or flexible guidelines rather than detailed documentation and rigorous procedures.