Refer to the Scenario Below to Answer the Following Questions

question 70

Multiple Choice

Refer to the scenario below to answer the following questions.
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-What do Kelly, Sam, Pat, and Chris all have in common?

• A) They all produce the same product.
• B) They all have the same job content.
• C) They all are managers.
• D) They all have the same vision.
• E) They all report to top management.

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Definitions:

Restoring Equity

The process of attempting to balance perceived disparities in fairness or distribution of resources within social or organizational contexts.

Eustress

Positive stress that can motivate individuals, leading to improved performance and well-being.

Negative Response

An adverse reaction or answer to a stimulus, situation, or question, often reflecting disapproval or dissatisfaction.

Adams' Theory

Refers to Equity Theory developed by J.Stacy Adams, suggesting that employees are motivated when they perceive their treatment at work as fair, especially in relation to others.