Which of the Following Is True Regarding a Manager's Job

question 116

Multiple Choice

Which of the following is true regarding a manager's job with respect to customers?

• A) Today, the majority of employees in developed countries work in product sectors.
• B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.
• C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
• D) Employees play an insignificant role in delivering quality customer services.
• E) Customers need not understand anything about the organization providing goods or services.

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Definitions:

Belongingness

A fundamental human need to feel accepted and valued by one's social groups or community.

Disconnectedness

The state of being isolated or detached from others, often leading to a lack of communication or sense of belonging.

Acculturation

The process of cultural change and psychological change that results following meeting between cultures.

Teacher Habitudes

Relates to the combination of habits and attitudes exhibited by educators that significantly influence their teaching methods and interactions with students.