Refer to the Scenario Below to Answer the Following Questions

question 85

Multiple Choice

Refer to the scenario below to answer the following questions.
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-The meeting that Chris has asked Pat to have with Sam and Kelly reflects the growing recognition that __________.

• A) customer concerns are important only to first-line managers
• B) customer responsiveness is important throughout the organization, not only in the marketing department
• C) focusing on the customer is the sole responsibility of the marketing department
• D) employee attitudes and behaviours do not significantly impact customer responsiveness
• E) customer responsiveness must be effectively delegated in order to succeed in today's competitive marketplace

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Definitions:

Cytoplasm

The gel-like substance inside a cell, excluding the nucleus, which contains cell organelles and is the site of numerous cellular processes.

Peptidoglycan

A polymer consisting of sugars and amino acids that forms a mesh-like layer outside the plasma membrane of most bacteria, providing structural support and shape.

Archaeal Cell Walls

The rigid or semi-rigid component that surrounds cells of archaea, differing in composition from bacterial and eukaryotic cell walls.

Bacterial Cell Walls

Rigid or semi-rigid structures that provide physical protection and shape to bacterial cells, mainly composed of peptidoglycan.