Refer to the Scenario Below to Answer the Following Questions

question 34

Multiple Choice

Refer to the scenario below to answer the following questions.
The Perfect Manager (Scenario)
Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others.
-Amy's ability to get activities completed efficiently and effectively with and through other people is known as __________.

• A) coordination
• B) supervision
• C) coercion
• D) delegation
• E) management

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Definitions:

Organizational Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution or organization.

Kurt Lewin

A German-American psychologist known for his pioneering work in social psychology, group dynamics, and organizational development, often considered the father of modern social psychology.

Environmental Forces

External factors such as economic, political, social, technological, and legal conditions that influence an organization's operations and outcomes.

Learned Behavior

Behaviors or actions that are acquired or modified over time in response to the surrounding environment.