Which of the Following Guidelines Should Managers Follow While Building

question 32

Multiple Choice

Which of the following guidelines should managers follow while building a customer-responsive culture?

• A) Precisely defining employees' normal job requirements and ensuring they perform those actions alone
• B) Giving service/contact employees continual training on product knowledge, listening, and other behavioral skills
• C) Designing jobs with rules and procedure that employees should stick to in order to satisfy customers
• D) Preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
• E) Awarding employees who prove cost savings from minimizing time spent on customers.

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Definitions:

Indirect NCI

Non-controlling interests (NCI) held by an entity indirectly through its control over intermediaries, reflecting a minority stake in the subsidiaries of the group.

Pre-acquisition Equity

Equity interest in a company that exists before a new acquisition or investment is made.

Sub-subsidiaries

Entities that are controlled by a subsidiary of a parent company, thus being one level below subsidiaries in the ownership hierarchy.

Sequence of Acquisition Dates

Refers to the chronological order in which significant ownership interests in other entities are obtained, impacting the consolidation process and valuation of investments.