When Employees Are Evaluated Only on Outcomes, They May Be

question 18

True/False

When employees are evaluated only on outcomes, they may be pressured to do whatever is necessary to look good on the outcomes, and not be concerned with how they got those results.

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Definitions:

Communication Standard

Established protocols or guidelines that allow different communication systems to work together effectively, ensuring compatibility and interoperability.

Supply Chain

Involves all the steps involved in getting a product from a raw material to the customer, including production, transportation, and distribution.

Customer-Facing

Activities, roles, or functions in a business that directly interact with the customers, such as sales and customer service.

Customer-Touching

Directly interacts with customers, often used to describe technologies or processes that support customer service.