Refer to the Scenario Below to Answer the Following Questions

question 43

Multiple Choice

Refer to the scenario below to answer the following questions.
The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-If Kelly decided to enhance productivity by giving greater authority to other technicians and increasing formalization, she would be addressing which category of change?

• A) structure
• B) technology
• C) people
• D) process
• E) culture

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Definitions:

Internet Of Things

A network of physical objects embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet.

Smart TVs

Televisions equipped with internet connectivity and integrated software to support streaming, apps, and other online services.

Refrigerators

Appliances used for keeping food and drinks cold, utilizing a thermally insulated compartment and a heat pump.

Thermostats

Devices that automatically regulate temperature by controlling the operation of heating or cooling systems.