Refer to the Scenario Below to Answer the Following Questions

question 49

Multiple Choice

Refer to the scenario below to answer the following questions.
The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-In an effort to change the attitudes, perceptions, and stereotypes that each group of technicians holds about each other, Kelly decides to use the popular OD technique of __________.

• A) process consultation
• B) survey feedback
• C) team building
• D) sensitivity training
• E) intergroup development

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Definitions:

Collectivism Societal

A societal orientation that emphasizes the priority of group goals over individual goals and the importance of cohesion within social groups.

Synergy

The increased effectiveness or achievement that results when individuals or groups work together compared to when they work separately.

Stereotyping

The act of ascribing a fixed, oversimplified, and often exaggerated or prejudiced image or idea to a person or group.

Win-Win

A situation or outcome where all parties involved gain or achieve benefit.