Refer to the Scenario Below to Answer the Following Questions

question 33

Multiple Choice

Refer to the scenario below to answer the following questions.
The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-A technician named Shelly was particularly concerned about the changes. She had spent a number of years befriending a particular doctor and had earned special privileges, such as taking extended lunches with her husband, because of it. Shelly's resistance to change came from her __________.

• A) belief that uncertainty would increase
• B) fear that she would be forced out of her habit
• C) concern over personal loss
• D) belief that Kelly's changes would harm the organization
• E) concern about increased ambiguity

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Definitions:

Pigmented Epithelium

Layers of cells containing pigment, such as those found in the retina, which help absorb light and protect photoreceptors.

Bipolar Neurons

A type of neuron which has two processes extending from its cell body, commonly found in the retina, olfactory epithelium, and auditory system.

Ganglion Cells

Ganglion cells are a type of neuron found in the retina of the eye, responsible for transmitting visual information from the eye to the brain.

Neural Portions

Parts of the nervous system, including the brain, spinal cord, and peripheral nerves, that are responsible for transmitting neural signals.