One Important Customer Service Strategy Is to Give Customers What

question 33

True/False

One important customer service strategy is to give customers what they want regardless of the cost.

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Definitions:

Stimuli

External factors or changes in the environment that influence the behavior or responses of individuals.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Behaviors Increase

A rise in the frequency or intensity of actions or mannerisms.

Punishment

In operant conditioning, the process in which a behavior is followed by an aversive or unpleasant outcome that decreases the likelihood of a response.