If a Bank Evaluates the Capabilities of Its Training and Development

question 17

Multiple Choice

If a bank evaluates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?

• A) external analysis
• B) identify the organization's current mission, goals, and strategies
• C) internal analysis
• D) formulate strategies
• E) implement strategies

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Definitions:

Divorce Rates

The statistical measure of the number of divorces that occur within a population during a certain period of time.

Next-Door Neighbor

A person living in the nearest house or apartment adjacent to one's own.

Proximity

The physical or psychological closeness between people, which can influence relationships and social interactions.

Expressing Affection

The act of showing love, care, or fondness towards others through gestures, words, or behaviors.