Refer to the Scenario Below to Answer the Following Questions

question 72

Multiple Choice

Refer to the scenario below to answer the following questions.
Communication Barriers-The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-Sandra's efforts to present the company's situation in a more favourable light to employees is an example of which barrier to interpersonal communication?

• A) defensiveness
• B) filtering
• C) selective perception
• D) information overload
• E) jargon

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Definitions:

Cognitive Control

The mental ability to regulate and manage thoughts, behaviors, and emotions in order to achieve goals or respond to environmental demands.

Emotional Intelligence

Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Affect Stability

The consistency of an individual's emotional state over time.

Affect Intensity

The strength or degree of emotion a person typically experiences and expresses.