Refer to the Scenario Below to Answer the Following Questions

question 11

Multiple Choice

Refer to the scenario below to answer the following questions.
"Flo" of Communication (Scenario)
Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.
-The letter from the vice-president to the employees is an example of which type of organizational communication?

• A) horizontal
• B) formal
• C) lateral
• D) informal
• E) upward

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Definitions:

Core Job Characteristics

Fundamental attributes of a job that affect an employee's motivation and satisfaction, such as skill variety and task significance.

Vertical Loading

The practice of increasing an employee's responsibilities and the scope of their job, often to enhance motivation and job satisfaction.

Self-Actualization Needs

The highest level in Maslow's hierarchy of needs, referring to the realization of a person's potential, self-fulfillment, seeking personal growth and peak experiences.

Esteem Needs

A concept in psychology that refers to the human desire for respect, self-esteem, and recognition from others, being part of Maslow's hierarchy of needs.