After Five Hours of Heated Negotiations, Jill Called a Recess

question 65

Multiple Choice

After five hours of heated negotiations, Jill called a recess so that both sides in the dispute could cool down. Jill is using __________ to overcome potential communication barriers.

• A) active listening
• B) constrained emotions
• C) nonverbal cues
• D) feedback
• E) simplified language

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Definitions:

Interpersonal Skills

Pertains to abilities that facilitate effective communication and interaction with others, vital for both personal and professional relationships.

Trust

A firm belief in the reliability, truth, or ability of someone or something.

Interpersonal Relations

How individuals interact with each other within groups, affecting the nature and development of relationships.

Organizational Culture

The shared values, beliefs, and practices that characterize an organization and influence its members' behaviors.