Refer to the Scenario Below to Answer the Following Questions

question 11

Multiple Choice

Refer to the scenario below to answer the following questions.
"Flo" of Communication (Scenario)
Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.
-The letter from the vice-president to the employees is an example of which type of organizational communication?

• A) horizontal
• B) formal
• C) lateral
• D) informal
• E) upward

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Definitions:

Panic Attack

A sudden episode of terrifying bodily symptoms such as labored breathing, choking, dizziness, tingling hands and feet, sweating, trembling, heart palpitations, and chest pain.

Medical Model

The medical model is an approach to understanding and treating mental disorders, emphasizing biological and physiological explanations and treatments.

Systematic Desensitization

A therapeutic approach designed to reduce anxiety or fear through gradual exposure to the feared object or situation while employing relaxation techniques.

Biological Therapy

A treatment approach that uses biological agents, such as antibodies or cells, to treat diseases and medical conditions.