Refer to the Scenario Below to Answer the Following Questions

question 63

Multiple Choice

Refer to the scenario below to answer the following questions.
What Do You Expect? (Scenario)
The employees at Acme Toilets Inc. are not working as hard as Jill, their supervisor, would like. The sales representatives aren't meeting their sales quotas, and Jill can't seem to motivate them to try harder. Jill has been studying Vroom's expectancy theory and has decided to try to apply it to her workplace.
-Management has set the reward for meeting sales quotas at a lower level than last year. According to expectancy theory, employee motivation is probably being influenced by low __________.

• A) instrumentality
• B) expectancy
• C) valence
• D) morale
• E) significance

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Definitions:

Competitor

An individual or organization that competes against others in the same industry or market for customers, sales, or resources.

Capacity Option

An approach within operations management to adjust and allocate resources and production capability to meet fluctuating demand.

Basic Option

An entry-level or minimal-feature version of a product or service that serves as a starting point for customization or upgrades.

Altering Demand

Methods or strategies employed to influence or change the level of demand for products or services, often for balancing with supply capabilities.