The Service Profit Chain Is the Service Sequence from Employees

question 27

Multiple Choice

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

• A) the skill development of employees
• B) how the firm performs in the short run
• C) the employee satisfaction in the company
• D) how employees service customers
• E) feedback controls needed

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Definitions:

Childhood Disintegrative

A rare condition characterized by late onset (usually after at least two years of normal development) of developmental delays in language, social function, and motor skills.

Repetitive Manner

Performing actions or behaviors over and over again in a consistent and unvarying way.

Self-Stimulatory Behaviors

Repetitive actions or movements, often seen in individuals with developmental disorders, that are used for self-soothing or sensory stimulation.

Statistically Significant

A determination that a relationship between two or more variables is caused by something other than chance at a specified level of probability.