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New Citi Bank Monitors the Length of Time Customers Are

question 12

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New Citi Bank monitors the length of time customers are kept on hold when they call into the bank for information. This is an example of a(n) _____________.


Definitions:

Interest Rate Parity

A theory which suggests that the difference in interest rates between two countries is equal to the expected change in exchange rates between their currencies.

Approximation Formula

A mathematical equation or expression used to estimate a value or to simplify calculations.

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