Canadian Credit Corp

question 10

Multiple Choice

Canadian Credit Corp. advises telephone customers that their calls may be monitored to help improve the quality of customer servicE) This is a form of __________ control.

• A) feedback
• B) concurrent
• C) applied
• D) progressive
• E) feedforward

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Definitions:

Persons Pay

The concept that individuals bear the financial cost of accessing a service or securing a good.

Benefit Received

The advantage or gain obtained by an individual or entity from a service, good, or action.

Public Education

A government-funded educational system that is free or low-cost for its citizens, accessible to all children and adolescents.

First-class Mail Delivery

A postal service tier that provides expedited delivery of letters and small packages.