Refer to the Scenario Below to Answer the Following Questions

question 25

Multiple Choice

Refer to the scenario below to answer the following questions.
Designing a Control System (Scenario)
Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-The control system that Gina chooses should ultimately be one that ________.

• A) monitors everything that happens in the department
• B) monitors only the important activities in the department
• C) helps the organization effectively and efficiently reach its goals
• D) requires minimal management involvement
• E) becomes self-monitoring over time

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Definitions:

Changing Unwanted Behaviors

The process of modifying or eliminating negative behaviors through various techniques like therapy, behavior modification, or self-discipline.

Operant Conditioning

A learning process in psychology where the strength of a behavior is modified by reinforcement or punishment.

Token Economy

A behavior modification system that uses tokens as a form of positive reinforcement for desired behaviors, which can be exchanged for rewards.

Counterconditioning

A behavior therapy technique involving the conditioning of an undesirable behavior or response to a stimulus into a positive one.