To More Effectively Use E-Mail

question 20

Multiple Choice

To more effectively use e-mail

• A) create electronic files to store important messages for future retrieval.
• B) protect sensitive documents with encryption software.
• C) avoid sending messages written in all capitals.
• D) all of the above

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Definitions:

Quality Cost Report

A detailed analysis outlining the expenses related to ensuring the quality of products or services, including costs of prevention, appraisal, and failures.

Prevention Costs

Costs associated with actions taken to avoid defects in products or services before they happen.

Appraisal Costs

Costs associated with evaluating and inspecting products or services to ensure they meet quality standards.

Quality Cost Report

A summary of the total expenses associated with preventing, detecting, and correcting defects in products, including appraisal, prevention, and failure costs.