Intangibility Refers to Which of the Following

question 28

Multiple Choice

Intangibility refers to which of the following?

• A)The attributes of a service that can be held or touched.
• B)The fact that services can't be held or touched.
• C)The physical features of a service layout.
• D)The characteristics that add value to a service.

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Definitions:

Leader Expertise

The knowledge and skills that make an individual effective in guiding and influencing others towards achieving goals.

Team Support

Assistance and resources provided by a group to its members to achieve common goals and deal with challenges.

Team Support

The encouragement, assistance, and resources provided by group members to each other to achieve collective goals.

Leader's Decision

An authoritative or guiding choice made by a leader that directs or influences the course of action for a group or organization.