If an Organization Wants to Improve Its Customer Responsiveness, It

question 52

Multiple Choice

If an organization wants to improve its customer responsiveness, it should

• A) convert sequential processes to parallel processes
• B) create cross-unit information flows
• C) establish work routines that cross functional boundaries
• D) involve corporate-level executives in decision making

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Definitions:

Standard Deviation

A measure of the dispersion or spread of a set of data points from their mean, indicating the variability within the dataset.

Budget Line

A diagram showing all imaginable combinations of two products that can be bought given a fixed budget at unchanged price points.

Expected Rate

The forecasted or anticipated rate of return on an investment or the future rate of interest on a loan.

Standard Deviation

A statistical measure that quantifies the amount of variation or dispersion of a set of data values around the mean.