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_____ is the estimate of the amount of money needed to fill the unfinished part of the project.
Frontline Employees
Workers who directly interact with customers, playing a critical role in customer service and experience.
Service Standards
The predefined levels of quality and performance in service delivery that a business commits to achieve in its customer interactions.
Customer Complaints
Expressions of dissatisfaction or grievances made by customers about a product or service.
Customer Expectations
The set of beliefs or standards that consumers hold regarding the anticipated quality and service of a product or service before purchase.
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