The Creation of the World Wide Web Has Contributed to All

question 133

Multiple Choice

The creation of the World Wide Web has contributed to all of the following except

• A) Reduced information costs.
• B) Reduced transaction costs.
• C) Increased marginal costs.
• D) Increased productivity.

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Definitions:

Service Productivity

The measure of output generated by a service sector entity relative to the input of resources like labor and capital.

Mass Customization

Mass customization is a manufacturing and marketing technique that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production.

Self-Service

A business model or service design that allows customers to perform services for themselves without direct assistance from employees.

Mass Service

A type of service operation characterized by serving a large number of customers with standardized services, often with little to no customization.