Which of the Following Is an Example of a Performance

question 11

Multiple Choice

Which of the following is an example of a performance measure of internal business processes which would be found in a balanced scorecard?

• A) Product defect rates
• B) Number of new customers
• C) Employee satisfaction
• D) Return on Investment
• E) Sales growth

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Definitions:

Physical Response

The body's natural reaction to stimuli, which can include anything from stress responses to motor actions in response to environmental changes.

Organizational Distress

A state in which a company or organization experiences a significant decrease in performance, health, or vitality, often due to mismanagement, external pressures, or internal conflicts.

Participation Problems

Issues or challenges associated with involving individuals or groups effectively in decision-making processes within an organization.

Performance Decrement

A cost resulting from poor quality or low quantity of production, grievances, and unscheduled machine downtime and repair.