Which of the Following Is an Example of a Performance

question 94

Multiple Choice

Which of the following is an example of a performance measure of the customer perspective which would be found in a balanced scorecard?

• A) Product defect rates
• B) Number of new customers
• C) Employee satisfaction
• D) Return on Investment
• E) Sales growth

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Definitions:

Corn Output

The overall amount of corn generated during a specific timeframe, commonly quantified in bushels or tons.

Workers

Individuals engaged in any form of employment or labor.

Marginal Product

The additional output a firm produces as a result of hiring one more unit of a factor of production, such as labor or capital.

Bushel of Wheat

A measure of volume used in the U.S. to quantify agricultural commodities, equivalent to approximately 35.24 liters.