An Attitude of Constantly Seeking Ways to Improve Company Operations

question 173

Multiple Choice

An attitude of constantly seeking ways to improve company operations, including customer service, product quality, product features, the production process, and employee interactions, is called:

• A) Continuous improvement.
• B) Customer orientation.
• C) Just-in-time.
• D) Theory of constraints.
• E) Total quality measurement.

Describing embodied attitudes and the impact of celebrity endorsement.

Understanding operant conditioning and its application.

Identifying the principles of social or observational learning.

Explaining attitude formation and change through conditioning.

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Definitions:

Non-Contractual Relationships

Interactions between parties that are not governed by a formal written or spoken contract, but still may involve legal obligations.

Duty of Obedience

is the responsibility of the directors and officers of a corporation to act in accordance with the corporation's charter, bylaws, and the law in decision-making processes.

Lawful Instruction

Refers to directives or orders given that are within the bounds of the law and ought to be followed by the recipients.

Apparent Authority

A situation in which a reasonable third party would understand that an agent had authority to act, even if the agent did not have actual authority.