A Management Concept That Encourages All Managers and Employees to Be

question 81

Multiple Choice

A management concept that encourages all managers and employees to be in tune with the wants and needs of customers, and which leads to flexible product designs and production processes, is called:

• A) Continuous improvement.
• B) Customer orientation.
• C) Just-in-time.
• D) Theory of constraints.
• E) Total quality management.

---

Definitions:

Authority And Power

Concepts related to the ability to influence or control others' behavior and decisions, with authority being formally granted and power possibly arising from various sources.

Flow Of Authority

The structured path along which formal power is passed down within an organization, dictating who reports to whom.

Mechanistic Approach

A perspective that views systems, including organizations, as machine-like, with rigid structures and clearly defined functions.

Organizational Development

A planned, organization-wide effort to increase an organization's effectiveness and viability, often involving interventions in its processes, operations, or culture.