A Customer Service Representative Is an Individual Representing a Company

question 102

True/False

A customer service representative is an individual representing a company to customers by performing one or more of the following activities: prospecting,communicating,selling,servicing,information gathering,and relationship building.

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Definitions:

Obligations

Duties or commitments that an individual or organization is required to fulfill, either legally or morally.

DOI

Stands for "Diffusion of Innovation," which is a theory that seeks to explain how, why, and at what rate new ideas and technology spread through cultures.

Accounts Receivable

Money owed to a business by its customers for goods or services that have been delivered but not yet paid for.

Inventory

The raw materials, work-in-process, and finished goods that are considered to be the portion of a business's assets that are ready or will be ready for sale.