Examlex
Name and define the four major communication functions.
Service Recovery
The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.
Listen
The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.
Active Participation
Involvement in an activity or event that requires proactive engagement, contribution, or interaction rather than passive attendance.
Social Participation
Active involvement and engagement in social activities or communities, contributing to collective endeavors or discussions.
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