Good Service Recovery Can Turn Angry Customers into Loyal Customers

question 56

True/False

Good service recovery can turn angry customers into loyal customers and can even win more customer purchasing and loyalty than if no problem had occurred in the first place.

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Definitions:

Parenting Style

The emotional climate and strategies used by parents in raising their children, classified into categories like authoritarian, authoritative, permissive, and uninvolved.

Autonomy

The capacity to make an informed, uncoerced decision; autonomy is often related to self-governance and freedom.

Tomato Base

A culinary ingredient or foundation made from tomatoes, used in various dishes and sauces.

Differentia

The element in a definition that specifies the attribute(s) distinguishing a species from other species of the same genus.