When a Company Interacts One-On-One with Large Numbers of Customers

question 90

Short Answer

When a company interacts one-on-one with large numbers of customers to create customer-unique value by designing products and services tailor-made to individual needs,it is following ________.

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Definitions:

Baseline Data

The initial set of data or observations collected before the start of a project or experiment, used for comparison with subsequent data.

Systematic Desensitization

A therapeutic technique used to treat phobias and anxiety disorders by gradually exposing the person to the anxiety-producing stimulus in a controlled way.

Role Playing

A therapeutic technique where individuals act out roles in a simulated situation which can help in understanding behaviors, practicing responses, or preparing for real-life interactions.

In Vivo Desensitization

A behavioral therapy technique that gradually exposes a person to an anxiety-producing object or situation in real life, to reduce fear.