Which of the Following Is True About Customer Relationship Management

question 129

Multiple Choice

Which of the following is true about customer relationship management (CRM) ?

• A) It relies on information produced through primary research.
• B) Its aim is to maximize profit margins.
• C) Its aim is to increase the efficiency of each customer touch point.
• D) Its aim is to maximize customer loyalty.
• E) Most companies who first implemented CRM have greatly benefited from the results.

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Definitions:

Economic Decline

Economic decline refers to a period when a country's or region's economy diminishes in performance, characterized by reduced GDP, unemployment, and financial instability.

Public Faith

The trust and confidence that the public places in its government and institutions, essential for the stability and effectiveness of a democratic society.

Blue-Collar

Pertaining to workers who engage in manual labor, often in industries such as manufacturing, construction, and maintenance.

Ethnic Voters

Refers to voters grouped by their ethnic background, often considered by political analysts and parties for their potential influence on electoral outcomes.