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Why Are Many Marketers Today Using Customer-Centred Measures of Marketing

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Essay

Why are many marketers today using customer-centred measures of marketing ROI?


Definitions:

Reactive Interference

A phenomenon in memory in which the ability to remember information is impaired by subsequent exposure to similar information.

Consolidation Failure

Any disruption in the consolidation process that prevents a long-term memory from forming.

Long-term Memory

The phase or type of memory responsible for the storage of information over an extended period.

Short-term Memory

The part of the memory system where information is stored for a brief period, typically a few seconds to a minute.

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