Which of the Following Strategies and Skills Are Effective When

question 57

Multiple Choice

Which of the following strategies and skills are effective when you need to and should say "no" to someone?

• A)Use assertive words but passive nonverbal communication.
• B)Don't say "yes" or "no" until you hear and understand a specific request
• C)Ask permission to say "no," such as "Will you be upset if I don't do this?"
• D)Anticipate the person's request before you hear the question,so you can stop him or her from asking.
• E)Avoid saying "no" if the other person won't like your answer.

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Definitions:

Original Equipment Manufacturer

An entity that produces parts and equipment that may be marketed by another manufacturer.

Producer

An individual, group, or organization that creates goods or provides services, typically for sale.

Business Customers

Organizations that purchase goods or services for use in the production of other services or products that are sold, rented, or supplied to others.

Institutional Buy

A purchase made by an institution or organizational entity, often involving large quantities of items or significant investment.