In 1996, British Airways Opened a Processing Centre in Mumbai

question 10

Multiple Choice

In 1996, British Airways opened a processing centre in Mumbai, India, to handle some of its operations work.Customer relations (handling complaint letters rather than phone calls) and passenger revenue accounting (an airline finance function) were the first two major business tasks moved to India.The ROI from this relocation included savings of nearly $23 million per year per 1,000 jobs it relocates to India, reduced delays in answering complaint letters (from more than two weeks to less than three days) , shorter training periods, and higher work quality.The above serves as an example of:

• A)open-sourcing.
• B)offshoring.
• C)in sourcing.
• D)home sourcing.
• E)onshoring.

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Definitions:

Alimentary Canal

The digestive tract from the mouth to the anus, including all the organs involved in digestion and absorption.

Submucosa

The layer of the alimentary canal located between the mucosa and the muscular layer.

Nutrients

Substances obtained from food and used by our bodies for growth, energy, and maintaining health.

Mucus

A sticky, slimy substance produced by mucous membranes in the body, acting as a lubricant and protective barrier against foreign particles and microbes.