The Employee-Performance Aspects of the Balanced Scorecard Analyze Employee Capabilities

question 21

True/False

The employee-performance aspects of the Balanced Scorecard analyze employee capabilities, satisfaction, retention, and productivity.

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Definitions:

Unconscious Conflict

A mental struggle stemming from desires or impulses in the unconscious mind that are at odds with one's conscious beliefs or values.

Irrational Beliefs

Unreasonable, unfounded beliefs that are often negative and can lead to emotional and behavioral issues.

Genuineness

The quality of being authentic, open, and sincere in one's interactions with others.

Congruence

Refers to the alignment or agreement between one’s internal feelings and external expressions, often highlighted in therapeutic relationships.