Willowbend Tours Operates a Chain of 25 Touring Guides Throughout

question 108

Multiple Choice

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge
-Willowbend equipment handlers appear to be _____ workers.

• A)temporary
• B)entry-level
• C)highly paid
• D)senior

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Definitions:

Goodness of Fit

The degree to which an individual's temperament, behaviors, and attributes are compatible with the demands or expectations of their social environment.

Child's Temperament

Refers to the innate traits that determine a child's approach to the world, including their activity level, reactivity, and the way they regulate emotions.

Adaptability

The ability to adjust to new conditions, challenges, or environments effectively.

Stranger Anxiety

The fear and caution exhibited by infants and young children when encountering unfamiliar individuals.