Willowbend Tours Operates a Chain of 25 Touring Guides Throughout

question 119

Multiple Choice

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge
-Willowbend management is not likely to use _____ as a method of motivate and train employees.

• A)job rotation
• B)orientation
• C)on-the-job training
• D)coaching

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Definitions:

Survivor

An individual who remains alive after an event in which others have died, or the person remaining after others have left or been removed from a situation.

Periodic Tenancy

A lease agreement that continues for successive periods (e.g., month-to-month) until either party wishes to terminate, given proper notice.

Termination Date

The specified date when an agreement, policy, or employment period is set to end.

Rental Period

The defined length of time for which a lessee has the right to use the leased property.