Carrie Realizes She Needs to Become a Better Listener

question 29

Multiple Choice

Carrie realizes she needs to become a better listener. What is the first thing she needs to understand about listening if she wants to improve?

• A) Listening is much less demanding than speaking.
• B) Listening is not a passive activity.
• C) Listening is the physical part of hearing.
• D) Listening is actually quite a simple process.

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Definitions:

Determinants of Performance

Factors or elements that significantly influence the output, efficiency, or effectiveness of individuals, teams, or organizations.

Essential Operations

Core activities necessary for an organization or system to function effectively.

Minimizes Costs

Strategies or actions taken to reduce expenses and financial outlay in business operations or personal budgeting.

Efficiency

The ability to achieve a desired result with minimal waste of time, effort, or resources.