When Marquis Was Trying to Close the Sale with a Customer

question 3

Multiple Choice

When Marquis was trying to close the sale with a customer, he used direct eye contact, a confident stance, and open gestures. He was using nonverbal messages that serve to

• A) secure help.
• B) confirm self image.
• C) hide faults.
• D) be believed.

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Definitions:

Formula

A mathematical expression that calculates or describes a relationship among different variables.

Marginal Rate

The rate at which one variable changes as another variable changes marginally or slightly.

Substitution

The economic principle of replacing one input or good for another due to changes in prices or preferences.

Indifference Curve

A graph representing different combinations of goods or services among which a consumer is indifferent, showing preference levels.