The Most Well-Known Measurement Tool of Service Quality Is _____

question 32

Multiple Choice

The most well-known measurement tool of service quality is _____.

• A)the PricewaterhouseCoopers index
• B)the McKinsey service quality index
• C)the American Customer Satisfaction Index
• D)SERVQUAL

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Definitions:

Positive Correlation

A relationship between two variables where an increase in one variable tends to be associated with an increase in the other variable.

Days of Work Missed

A measure of absenteeism, often used to gauge an individual's health or social adjustment issues.

Correlation Coefficient

The correlation coefficient is a statistical measure that calculates the strength and direction of a relationship between two variables.

Weakest Relationship

The most tenuous or least strong link or association between two or more variables or entities.