Which of SERVQUAL's Attributes Relates to Whether the Service Was

question 62

Multiple Choice

Which of SERVQUAL's attributes relates to whether the service was performed correctly the first time?

• A)responsiveness
• B)reliability
• C)assurance
• D)tangibles

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Definitions:

Economic Stability

The condition of an economy characterized by steady growth, low inflation, and low unemployment, indicating overall health.

Cyclical Swings

Refers to the fluctuations in economic activity that occur over time, typically involving periods of economic expansion and contraction.

Shareholder Rights Plan

A shareholder rights plan, often called a "poison pill", is a strategy employed by corporations to deter hostile takeovers by making the acquisition prohibitively expensive.

Takeovers

The process by which one company acquires control of another, either through a direct purchase or by acquiring a majority share.